Troubleshooting your identity verification attempts

Persona Help Center

Articles Community Academy Developer Docs System Status

Articles

Getting started

Dynamic Flow (Inquiries)

Verifications

Accounts

Transactions

Reports

Cases

Workflows

Graph

Marketplace and 3rd-Party Integrations

Other Platform Products

Admin

For end users

Troubleshooting your identity verification attempts

General

Expired links

Taking photos

Scanning passports

Receiving messages from Persona

Get help now

Submit a request

For end users

Troubleshooting your identity verification attempts

General

General troubleshooting guides

Having trouble completing your Persona verification?

Device handoff: continue verification on another device

Creating and verifying with Reusable Personas

Security and Privacy Overview

How do I close my account with Persona?

The Persona App

Expired links

Troubleshooting for expired links

How do I request a new Inquiry link?

My verification link has expired

I see a "Session Expired" error.

Taking photos

Troubleshooting for taking photos

I see a "Can't access your camera" error.

Why isn't the barcode being captured clearly?

I see a "Failed to capture screenshot and/or the Play icon" error when I take a photo.

Scanning passports

Troubleshooting for scanning passports

I'm having trouble scanning my passport

How to scan your passport with NFC

I see a "Can't access your camera" error.

Receiving messages from Persona

Troubleshooting about receiving messages (e.g. texts, email) from Persona

Troubleshoot: Receiving SMS (text message)

Troubleshoot: Receiving email