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For end users
Troubleshooting your identity verification attempts
General
Expired links
Taking photos
Scanning passports
Receiving messages from Persona

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For end users
Troubleshooting your identity verification attempts

Troubleshooting your identity verification attempts

General

General troubleshooting guides
Having trouble completing your Persona verification?
Device handoff: continue verification on another device
Creating and verifying with Reusable Personas
Security and Privacy Overview
How do I close my account with Persona?
The Persona App

Expired links

Troubleshooting for expired links
How do I request a new Inquiry link?
My verification link has expired
I see a "Session Expired" error.

Taking photos

Troubleshooting for taking photos
I see a "Can't access your camera" error.
Why isn't the barcode being captured clearly?
I see a "Failed to capture screenshot and/or the Play icon" error when I take a photo.

Scanning passports

Troubleshooting for scanning passports
I'm having trouble scanning my passport
How to scan your passport with NFC
I see a "Can't access your camera" error.

Receiving messages from Persona

Troubleshooting about receiving messages (e.g. texts, email) from Persona
Troubleshoot: Receiving SMS (text message)
Troubleshoot: Receiving email