This question came from a member of the Persona community, a new admin who could not find a way to reach a person about a live issue. This is useful for anyone who needs help from Persona.
You can get in touch with Support in a number of ways:
- Contact via the Dashboard Contact Us page
- Select the Submit a request link in this Help Center.
- If you are not a customer yet, you can contact us here.
Here are some special situations:
- To easily report an issue related to a specific Inquiry, use the Persona Dashboard. You can report extraction errors, suspected fraud, and other issues. See this guide for details.
- If your organization works with a Customer Success Manager, you can reach out to them instead of Support.
This answer was reviewed by Justin Sayarath, a product manager at Persona. FAQs, unlike other articles, are written to provide Persona Community members more specific answers to common questions. While we periodically review responses and answers, please note when this FAQ was last updated as information may have changed since then.