What is the Case Input component?

Case Input is a Case component that can be added to a Case Template. Cases that are created from that Case template allow Case reviewers to update or change a specific field value on the Case being viewed.

The Case Input component on a Case allows you to change the value of a field which can be useful for Case fields where judgment is required by a Case reviewer or if there are fields (like a nickname) that may need to be manually updated.

How do you add a Case Input component?

1. Navigate to the Dashboard, and click on Cases > Templates.

2. Find and click on the Case template you want to edit, or Create a new template.

3. Navigate to the Tab you want to add a Case component to. Click an empty space to view the Component Library.

4. In the right toolbar, search for ‘Input.’

5. Drag and drop the Input component into your Case UI and reposition it by dragging it around.

6. Click on the Input component. On the right toolbar, you can change the settings:

   

7. Under Settings > Field key, you can define the fields accepted for input.

8. Under Settings > Label, you can change the text displayed above the Input component.

9. Under Module Layout, you can change:

   1. Dynamic height: Module will grow or shrink to fit its contents.
   2. Visibility: Dynamically control whether the module is hidden. This is a toggle button that lets you set conditions for when the button should be displayed or hidden from view based on your requirements. You can read more about Cases: **Visibility Configuration** here.

10. Click the “Delete” button if you want to remove the component from the Case UI.

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