This question came from a member of the Persona community. This is useful for customers on an existing plan or in the Startup Program.
Question
How do I cancel my plan?
Answer
We’re sorry to hear you want to cancel your plan! We’ve genuinely appreciated working with you, and we wish your team the very best moving forward.
Cancellations work differently depending on your plan type. We’ve described the process for each plan type below.
If you’re on the Essential Plan, Growth Plan, or Enterprise Plan
These plans require a 12-month contract with a monthly payment schedule. Your contract may have specific non-renewal notice requirements (typically 30 days before your renewal date), which you can find in your signed order form. If you do not want to renew your plan at the end of your 12-month contract term, we recommend letting us know as soon as possible.
If you are facing extenuating circumstances, we can consider requests for mid-term contract cancellation on a case-by-case basis. Annual contracts help us keep pricing simple and predictable, so please understand that cancellation may not always be possible.
To discuss billing, plan, or cancellation options, contact our billing team.
If you’re on the Startup Program
The Startup Program offers limited access for up to one year, and access ends automatically once the program period expires.
This answer was reviewed by Justin Sayarath, a product manager at Persona. FAQs, unlike other articles, are written to provide Persona Community members more specific answers to common questions. While we periodically review responses and answers, please note when this FAQ was last updated as information may have changed since then.