This question came from a member of the Persona community, a support lead whose users kept hitting an upload error with no explanation on screen. This is useful for anyone who wants the size limit shown before a user tries to upload.
Question
How do I display the maximum allowable size of documents that users can upload?
Answer
You can show users the maximum file size by adding instructional text to your Inquiry Template. This helps set expectations before they reach a document upload step.
- in the Dashboard, go to Inquiries > Templates and select the Template you want to edit.
- In the Flow Editor, either:
- Click on the document upload screen’s
Editbutton, to add text directly before the upload step. - Click the
+icon that appears before the document upload screen, to add a new screen dedicated specifically towards this instruction.
- Click on the document upload screen’s
- If editing existing text, click on the text and add instruction such as “The maximum file size you can upload is 10MB.”
- If adding new text, click on Component Library, and drag-and-drop a Text component onto your screen. Edit its contents to include instruction such as “The maximum file size you can upload is 10MB.”
- Edit translations if necessary to update all translated versions of your text.
- Click Save to save changes.
On the Enterprise Plan, contact support if you need to change the maximum file size limit for Inquiry document uploads.
This answer was reviewed by Justin Sayarath, a product manager at Persona. FAQs, unlike other articles, are written to provide Persona Community members more specific answers to common questions. While we periodically review responses and answers, please note when this FAQ was last updated as information may have changed since then.