Autoclassification

Overview

Autoclassification enables users to submit a picture of their ID during their Persona Government ID flow without having to select a country or ID type. More commonly, Persona’s standard Government ID flow required end-users to select both the country and the ID type first on separate screens.

Autoclassification is currently supported by as part of all integration methods, including collection of inputs via the Inquiries product.

Who should use Autoclassification?

Autoclassification is most relevant to businesses that:

• have a lot of enabled IDs, Autoclassification makes it easier for your end users to submit whatever they have. They won't have to scroll through long lists of countries and ID types.
• Are especially focused on conversion and end-users completing the flow

How Autoclassification works

With Autoclassification, Persona can identify country and ID type based on an submitted image without needing user input. The flow can then prompt the end-user as necessary for any correction or followup based on the identified ID type.

For collection of Government ID Verification inputs via Inquiries, auto classification follows the flow outlined below.

For help setting up or configuring Autoclassification, please work with your Customer Success Manager.

Benefits of Autoclassification

Autoclassification can benefit both the end user completing an identity verification flow, and the organization performing identity verification.

For businesses:

• Better UX: Rather than relying on users to select their country or ID, Persona recognizes the ID based on the submitted image. For IDs that are not able to be classified, Persona will fall back to an ID-select flow.
• Higher conversion rates: Autoclassification minimize screens and processing time reducing the chance for drop-off.

For users:

• Streamlined and faster verification: Rather than having to think about their ID type, customers can simply take a photo of their ID.

Considerations for Autoclassification

While Autoclassification offers many benefits, there are a few considerations to keep in mind:

Fallback experience: In cases where an ID cannot be automatically classified or is not in the list of acceptable ID types (as configured on the Government ID Verification), users are prompted to select the ID type from a drop-down list. This can be an important consideration for businesses attempting to optimize for a balance between fraud mitigation and conversion.

Government ID image inputs: The Autoclassification configuration inherently relies on the quality of the image(s) captured and collected. For example, if the image is poor or obscured, it can result in more fallback experiences presented to users.

• There are many factors that can lead to challenges with image quality including your business' integration method with Persona (Server API vs. collection via Inquiries), user's device, user's network connection, and lighting to name a few.
• Some factors may be mitigated depending on your business needs through other configurations like device handoff, acceptable ID types, MRZ or barcode collection required, and front & back of ID collection required, or other features.

Government ID Autoclassification access by plan

Learn about pricing and plans