This guide is for individuals going through a Persona-powered identity verification flow. While we’ve included helpful tips, the verification was set up by the business, service, or organization that asked you to verify. They use Persona as a tool, and they ultimately decide what’s required and can assist with your specific situation, if you’re having trouble.
What to have ready
Most verification flows secured with Persona ask for a government-issued photo ID. The most common documents are a driver’s license, a state or provincial ID card, a passport, or a permanent resident card. The flow usually tells you which options are accepted before you start.
Bring the ID that is current and not expired, and that matches the name and address you enter during verification.
Documents that often work
Standard examples include a driver’s license, a national ID card, a passport, a residence permit, or a government-issued ID for seniors or military members. If your document has a photo, your name, and a signature or barcode, it is a good candidate.
Documents that usually will not work
School IDs, employee badges, gym memberships, and other cards without a government-issued basis are rarely accepted. Paper documents, temporary paper IDs, and photocopies may also be rejected. If your only ID is one of those, the business that asked you to verify can tell you what alternatives they accept.
When you are not sure
If you do not know which document to use, finish the steps you can and see what the flow offers, or contact the company that sent you the verification request. They decide what is required for their specific situation.