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Understanding Persona

The Persona Wallet App

Use the Persona Wallet App for iOS or Android to create or delete a Persona Wallet and manage the verified PII stored on it, such as IDs and a selfie.

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This guide is for individuals using Persona Wallet, also known as Reusable Personas. That covers the wallet you save during a verification and reuse the next time a business asks you to verify, and the Persona Wallet app from the App Store or Google Play. Whether a wallet can be used, and what else is required, is decided by the business, service, or organization that asked you to verify, and they can assist with your specific situation, if you’re having trouble.

Overview

What does the Persona Wallet App do?

The Persona Wallet App lets you manage the verified information stored in your Persona Wallet.

With the Persona Wallet App, you can:

  • Create a Persona Wallet
  • Delete a Persona Wallet
  • Add forms of government-issued ID like a drivers license, Passport, Visa, state ID, non-citizen travel document, etc
  • Add a selfie

Frequently Asked Questions

Where can I download the Persona Wallet App?

You can download the Persona Wallet app on either Apple App Store and Google’s Play Store.

How can I use the Persona Wallet App?

In addition to managing your Persona, adding data to the Persona Wallet App can speed up your login process across services that utilize Persona Wallet.

Where can I find the Persona Wallet privacy policy and terms of use?

You can find links to the applicable documents below:

Who can help

The business that asked you to verify

They set up the verification, see the result, and decide what happens next, so they are the ones who can help with your result, what they need from you, or another try. Look for their help or contact page in the app, site, or email where your verification started.

Need to reach Persona instead?

Persona provides the verification tool for the business that asked you to verify, but it cannot approve, re-run, or override their decision. For any problem with your verification, including a page that will not load or a button that does nothing, we recommend contacting the app or service you are trying to access, which is named in the verification flow.

If you would still like to reach Persona, you can contact Persona support.

Contact Persona support Contact Persona support