This guide is for individuals going through a Persona-powered identity verification flow. While we’ve included helpful tips, the verification was set up by the business, service, or organization that asked you to verify. They use Persona as a tool, and they ultimately decide what’s required and can assist with your specific situation, if you’re having trouble.
How the chip is read
Some verification flows read your passport’s NFC chip to pull the details stored on it. The chip sits inside the passport cover, near the photo page or the cover itself, and only works when the phone or reader is close to it.
Why it fails
- NFC is turned off on your phone.
- The phone moves too soon or is too far from the chip.
- The passport is inside a cover or lying on metal, which blocks the signal.
- The chip is damaged, or the passport is very old.
Try this
- Turn on NFC in your device settings.
- Hold the phone against the passport where the chip symbol is printed, and keep both still while it reads.
- Remove the passport from any cover and set it on a non-metal surface.
- Try again; a slow, steady hold usually fixes a failed read.
See how to scan your passport with NFC and residence permit won’t scan for related steps.