This guide is for individuals going through a Persona-powered identity verification flow. While we’ve included helpful tips, the verification was set up by the business, service, or organization that asked you to verify. They use Persona as a tool, and they ultimately decide what’s required and can assist with your specific situation, if you’re having trouble.
Expired documents and verification
Whether an expired document is accepted is decided by the business that asked you to verify, not by Persona. Many ask for a current, unexpired ID, and where that is the requirement the verification flow will not take an expired one. Whether a grace period or an alternative applies is theirs to say as well.
What to try
- Check whether you have another current document, like a newer license, passport, or national ID.
- Renew the ID if you can; a renewed document is the cleanest fix.
- Some flows accept recently expired passports or permits for a limited window, depending on what the business allows.
Contact the business
The business that asked you to verify decides whether to accept an expired document or an alternative. Ask them what they require. See what to do if verification fails if your attempts keep getting rejected.