Taking photos
Troubleshooting for taking photos
What the tips on screen during a capture meanHow to take a photo the scan can readThe selfie step keeps asking me to try againWhy isn't the barcode being captured clearly?I see a "Failed to capture screenshot and/or the Play icon" error when I take a photo.I see a "Can't access your camera" error.My selfie won’t captureMy ID looks blurry after the scanMy ID photo was taken in low lightThere is glare on my ID photoCan I wear glasses or a hat during verification?