This guide is for individuals going through a Persona-powered identity verification flow. While we’ve included helpful tips, the verification was set up by the business, service, or organization that asked you to verify. They use Persona as a tool, and they ultimately decide what’s required and can assist with your specific situation, if you’re having trouble.
Why a permit fails to scan
Residence permits come in card and sticker forms. A card scans like a regular ID; a sticker inside a passport relies on the passport page. Common causes of a failed scan:
- The card or page is not filling the frame, or the camera moves.
- Light is low, or glare hides the details.
- The document needs NFC and the chip is not reading.
- That verification flow does not accept the document type.
Try these
- Photograph the whole card or page, flat and well lit, from directly above.
- Use passport chip steps if the flow tries to read a chip.
- Tilt the document slightly to move glare off the details.
- If the flow rejects the type, contact the business that asked you to verify to confirm what they accept.