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Platform-specific verification guides

SmileId for end users

Notice for African residents: Persona uses SmileID, a third-party provider, to verify your information against databases in Africa.

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Notice for African Residents

We utilize SmileID, a third-party service provider, to authenticate your information by verifying against certain databases in Africa.

By using SmileID’s product, you consent to Smile Identity Inc, a U.S. company, and Persona, collecting images and device information about you and/or your identity documents for use in identification and authentication.

Ninatoa ruhusa kwa kampuni ya Smile Identity Inc (USA) kutumia picha zangu na taswira mbalimbali kwa ajili ya kutengeneza mfumo wa kujaribia na kuthibitisha utambulisho

Who can help

The business that asked you to verify

They set up the verification, see the result, and decide what happens next, so they are the ones who can help with your result, what they need from you, or another try. Look for their help or contact page in the app, site, or email where your verification started.

Is the verification flow itself not working?

Persona provides the verification tool, but it cannot approve, re-run, or override a business's decision. If the screens themselves are broken, for example a page that will not load or a button that does nothing, and the steps on this page did not help, Persona support can take a look.

Contact Persona supportContact Persona support