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Platform-specific verification guides

SmileId for end users

Notice for African residents: Persona uses SmileID, a third-party provider, to verify your information against databases in Africa.

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Notice for African Residents

We utilize SmileID, a third-party service provider, to authenticate your information by verifying against certain databases in Africa.

By using SmileID’s product, you consent to Smile Identity Inc, a U.S. company, and Persona, collecting images and device information about you and/or your identity documents for use in identification and authentication.

Ninatoa ruhusa kwa kampuni ya Smile Identity Inc (USA) kutumia picha zangu na taswira mbalimbali kwa ajili ya kutengeneza mfumo wa kujaribia na kuthibitisha utambulisho

Who can help

The business that asked you to verify

They set up the verification, see the result, and decide what happens next, so they are the ones who can help with your result, what they need from you, or another try. Look for their help or contact page in the app, site, or email where your verification started.

Need to reach Persona instead?

Persona provides the verification tool for the business that asked you to verify, but it cannot approve, re-run, or override their decision. For any problem with your verification, including a page that will not load or a button that does nothing, we recommend contacting the app or service you are trying to access, which is named in the verification flow.

If you would still like to reach Persona, you can contact Persona support.

Contact Persona support Contact Persona support