This guide is for individuals going through a Persona-powered identity verification flow. While we’ve included helpful tips, the verification was set up by the business, service, or organization that asked you to verify. They use Persona as a tool, and they ultimately decide what’s required and can assist with your specific situation, if you’re having trouble.
The part you do
Filling in the verification flow itself, taking the photos and submitting, is usually a short sitting. How many steps you get depends on what the business asked for, so a flow with a document, a selfie and a phone number takes longer than one with a document alone.
The part after that
Once you submit, it is out of your hands and into the business’s process. There is no standard wait, and we would rather not give you a number that turns out to be wrong. Some businesses accept a result the moment it arrives, some review it themselves first, and some update accounts on their own schedule.
Persona provides the verification technology, so we cannot see where an individual submission stands, cannot speed it up, and cannot promise a business will get back to you within any particular window. See why verification is taking a long time if you are already waiting.
What you can influence
The one thing in your control is the quality of what you submit. Take your time, find good even lighting, and get the whole document inside the frame. Resubmitting the same blurry photo will not change anything, so fixing the photo first is worth the extra minute.
Who to ask
The business that asked you to verify. They can see your application or account and they decide what happens next with it.