This guide is for individuals going through a Persona-powered identity verification flow. While we’ve included helpful tips, the verification was set up by the business, service, or organization that asked you to verify. They use Persona as a tool, and they ultimately decide what’s required and can assist with your specific situation, if you’re having trouble.
Can I delete my Persona Wallet?
Yes, you can delete your Persona Wallet, or individual information inside it, using the Persona Wallet App. You can download the Persona Wallet app on the Apple App Store or Google’s Play Store.
The Persona Wallet App allows you to manage the verified identity information stored on your wallet, such as forms of government-issued ID and a selfie, and to delete your wallet if you choose.
It is important that you retain your passkey to delete or access your information. Without a passkey, access to a specific Persona Wallet is impossible whether by you or Persona.
Where the control is
Open the Persona Wallet App, go to the settings tab, and choose Delete Persona. The app asks you to confirm before anything is removed.
Do I need to delete my passkey too?
No. Deleting your Persona Wallet does not remove the passkey your phone created for it, and you do not need to remove it. Once the wallet is gone the passkey no longer opens anything, so leaving it in place is harmless.
If you would rather clear it out anyway, the passkey lives with your device rather than with Persona, so you remove it where your phone keeps passkeys: on iPhone in the Passwords app, and on Android in the password manager that Credential Manager is using for you. Do this after you delete the wallet, not before, since you need the passkey to sign in and delete it.
What happens after I delete my wallet?
If you choose to delete your Persona Wallet or any information within it, please note that specific businesses you’ve shared information with may still have your data. To delete any copies of your personal data they obtained through Persona, please contact the third party business or service directly.
I shared my wallet with a business. Can I undo that?
Deleting your Persona Wallet does not automatically delete information you already shared with a business through a verification. That information was provided to the business as part of the verification they requested, and they control it. Contact the business that asked you to verify and ask them to delete any copies of your personal data they obtained through Persona.