This guide is for individuals going through a Persona-powered identity verification flow. While we’ve included helpful tips, the verification was set up by the business, service, or organization that asked you to verify. They use Persona as a tool, and they ultimately decide what’s required and can assist with your specific situation, if you’re having trouble.
You are not locked to a phone
Most verification flows secured with Persona run in a web browser, so a smartphone is not required. A computer with a webcam, a tablet, or any device with a browser and a camera usually works. See can I verify on a computer? for the details.
What you need
- A device that can open the link the business sent you.
- A camera, built in or attached, if the flow asks for photos or a selfie.
- An internet connection good enough to upload photos.
If you have no camera
If you have a computer but no camera, some flows let you upload a photo of your ID taken another way, while others require a live capture. Check what the flow offers, then contact the business that asked you to verify with your situation.