This guide is for individuals going through a Persona-powered identity verification flow. While we’ve included helpful tips, the verification was set up by the business, service, or organization that asked you to verify. They use Persona as a tool, and they ultimately decide what’s required and can assist with your specific situation, if you’re having trouble.
How blockers interfere
Ad blockers, tracker blockers, and privacy extensions can stop the verification flow from loading scripts, opening the camera, or sending your photos. The flow can freeze, show an error, or silently fail.
Turn them off for this site
- Open your browser’s extension list and pause or disable blockers for the verification site, or add the site to their allowlist.
- Refresh the page after disabling. The flow needs to re-run its setup.
- Some browsers have built-in tracking protection; check the padlock menu and allow the site.
Afterwards, see verification stuck on loading if it still will not load. Allow camera access too, per camera is turned off by the browser.