Indeed User Identity Verifications with Persona

Verify your identity with Persona

Indeed has partnered with Persona to provide users with an easy way to verify their identity as part of Indeed’s efforts to enhance marketplace trust and account security and deter bot activity. While Indeed also offers a separate process to verify a user’s Profile details, this article focuses exclusively on identity verification.

What you’ll need

• An Indeed account with your contact information, including your legal name, on your Profile.
• A valid and accepted form of government-issued ID.
  • For example, a Driver’s License, State ID, Passport, Passport Card, Permanent Resident Card, Non-citizen Travel Document, Visa, or Work Permit.
• For a successful check, you should either have a smartphone or a computer equipped with a webcam to capture an image of your ID.
  • Ensure that details like your photo, first name, last name, birth date, and the document’s expiration date are clear, not damaged, and readable.
• Prepare to perform a live selfie.
  • You’ll also need to take a live selfie to confirm you are both a real individual and the same person in the ID.
  • For a successful selfie, make sure your face is clear and you are in a well-lit area.
• Notes
  • Government IDs from most countries are accepted. IDs issued by Cuba, Iran, North Korea, Syria, Russia, Belarus, or the Democratic Republic of the Congo are not accepted.
  • This feature is not available if you reside in, are located in, or have a government ID from Quebec, California, Illinois, Washington, New York, or Texas.
  • Don’t worry, this selfie is used solely for identity verification purposes. Successful verifications and associated data, such as selfie and government ID pictures, will be deleted immediately; however, Persona will hold onto data associated with failures for 14 days so that we can help troubleshoot if you need additional help.

FAQ

Why am I being asked to verify my identity as part of the Job Seeker experience?

Identity verification is part of Indeed’s efforts to protect the integrity of the Indeed platform and account security. Verification is completely optional.

Where can I find more details on how my ID and selfie information are used and stored?

Please refer to Persona’s privacy policy for more information on how your ID and selfie information is used and stored.

Indeed does not access or store validation information you submit to Persona, including your government ID or selfie picture. When you authorize Persona to share your identity verification results with Indeed, Indeed only receives confirmation that your identity has been verified or not (including relevant information regarding any error code for support reasons).

What kind of ID do I need?

A valid, unexpired form of government-issued ID. For example, a Driver’s License, State ID, Passport, Passport Card, Permanent Resident Card, Non-citizen Travel Document, Visa, or Work Permit. IDs from most countries are accepted, except those issued by Cuba, Iran, North Korea, Syria, Russia, Belarus, or the Democratic Republic of the Congo.

Troubleshooting during identity verification

How do I enable camera permissions?

If you’ve received the below message during the Persona identity verification flow, you’ll need to enable the correct camera permissions for your browser and/or device.

If you’re viewing the Persona identity verification flow via an iOS or Android app, check your device settings:

• Go to Settings on your device
• Go to Apps
• Find the app that you wish to enable camera permissions for
• Find the App Settings and allow camera permissions

If you’re viewing the Persona identity verification flow via a mobile web browser, please follow the steps in the relevant links below:

• Google Chrome:
  • For iPhone & iPad
  • For Android
• Mozilla Firefox:
  • For mobile
• Safari:
  • For mobile devices below iOS 13, check your “Camera & Microphone Access” in your Settings:
    • Go to Settings on your device
    • Scroll down and open Safari
    • Ensure “Camera” is set to “Ask” or “Allow”
  • For mobile devices on iOS 13, tap the “AA” icon in URL bar in the top left. Then tap “Website Settings”, which will enable you to set camera permissions to “Allow or Ask” instead of “Deny”.

What are tips for submitting a photo of my government ID?

General Tips

• Make sure the lighting in the room is bright enough to capture the ID.
• If there is glare in your photo, move away from direct light to reduce glare.
• Make sure the text on your ID is readable (and not worn).
• Make sure you are not covering any part of the ID (e.g., with your finger).
• Make sure the photo of your face on the ID is visible.
• Make sure the image is not blurry.
• If your ID continues to fail, try another ID type, if available.
• If your camera quality is poor (e.g., the image is grainy or small) or you do not have a camera on your device, you can upload a photo of your ID and make sure it meets the above requirements. You can also text message or e-mail yourself a link to continue on your phone with your phone’s camera.

For ID Cards

• If possible, place the ID card on a flat surface (e.g., a table) with a dark background to reduce blur.
• Move the ID card as close to the camera as possible, while making sure all four corners of the ID are captured within the photo.

For Passports

• Hold the passport open to the main passport page (showing your photo and personal details).
• Make sure you are not blocking any part of the main passport page.
• Make sure the MRZ (the symbols and letters at the bottom of your passport page) is fully visible and can be read clearly in your photo.
• Because passport pages can be glossy, please make sure the lighting is good and move away from a direct lighting source to avoid glare or reflection.

For Selfies

• Make sure you are in a well-lit area
• Move away from a direct lighting source to avoid any glare in your selfie
• Follow all prompts and instructions presented to you on the screen

Still need help?

For further assistance with verifying your identity through Persona: visit this link.