This guide is for individuals going through a Persona-powered identity verification flow. While we’ve included helpful tips, the verification was set up by the business, service, or organization that asked you to verify. They use Persona as a tool, and they ultimately decide what’s required and can assist with your specific situation, if you’re having trouble.
The confirmation lives with the business
The verification flow collects and submits what you provided. Whether anything is confirmed back to you, where that appears, and how it is worded belong to the business that asked you to verify. Reaching the end without seeing a confirmation often just means the business does not show one there.
Check these
- Go back to the app or site where you started and look at your account or request, not at the verification window.
- Check your email and text messages, including spam and promotions folders, in case the business sent something.
- Note the date and rough time you submitted, in case you need to follow up.
If you are still unsure
Ask the business that asked you to verify. They are the only ones who can see where your application or account stands. Persona cannot look up an individual result or tell you when a business will get back to you, and how long that takes is genuinely their call rather than a fixed wait. See why verification is taking a long time.