This guide is for individuals going through a Persona-powered identity verification flow. While we’ve included helpful tips, the verification was set up by the business, service, or organization that asked you to verify. They use Persona as a tool, and they ultimately decide what’s required and can assist with your specific situation, if you’re having trouble.
Why a state ID fails to scan
State IDs are plastic cards with a barcode, and they are scanned like any other ID. A scan fails when the camera cannot see the whole card, the barcode is damaged, or the card is worn.
Get the scan to take
- Put the ID on a flat surface and photograph it from directly above, filling the frame with the whole card.
- Hold the camera still and use good light without glare.
- If the barcode is part of the scan, keep it inside the frame and unglazed.
- Wipe the card clean; scratches and smudges confuse the reader.
Related
If the barcode is the failing part, see no barcode shows up and why the barcode is not captured clearly. Your card may also match the driver’s license guide.