This guide is for individuals going through a Persona-powered identity verification flow. While we’ve included helpful tips, the verification was set up by the business, service, or organization that asked you to verify. They use Persona as a tool, and they ultimately decide what’s required and can assist with your specific situation, if you’re having trouble.
How names can be compared
Verification can compare the name you type with the name printed on your ID. Even small differences, like a middle name, hyphen, or a shortened first name, can surface as a mismatch. Where possible, type your name exactly as it appears on the document you are about to photograph.
Common fixes
- Retype your name, copying the document word for word, including hyphens and spaces.
- Match the order of names on the ID if the verification flow lets you reorder fields.
- Use the exact version shown on the document rather than a nickname or married-in-wrong-order name.
If your name legally changed
If you recently changed your name, the ID may still show the old one. See my legal name changed for what to do, including using a document that matches your current legal name.
See also
If the address rather than the name does not match, see my address is different on my ID. For everything else, see why is my ID being rejected?.