This guide is for individuals going through a Persona-powered identity verification flow. While we’ve included helpful tips, the verification was set up by the business, service, or organization that asked you to verify. They use Persona as a tool, and they ultimately decide what’s required and can assist with your specific situation, if you’re having trouble.
Not always
Some businesses send a confirmation email or text when verification finishes, and some do not. Whether you get one, what it says, and when it arrives are all part of the experience the business set up. Persona does not decide that on their behalf.
If you are waiting for a message
If the verification flow said it had finished but you expected an email or text, check your spam and promotions folders, and make sure the contact details you entered were correct. See troubleshooting email and troubleshooting text messages.
If nothing arrives
Ask the business that asked you to verify. They are the ones who can see where your application, account, or access stands, and they are the ones who decide what to tell you and when. Persona support cannot look that up for you or speak for them.
What the message says if it comes
A confirmation usually tells you verification finished and reminds you of the next step, like continuing to your application or signing in. There is nothing else you need to do.