This guide is for individuals going through a Persona-powered identity verification flow. While we’ve included helpful tips, the verification was set up by the business, service, or organization that asked you to verify. They use Persona as a tool, and they ultimately decide what’s required and can assist with your specific situation, if you’re having trouble.
If you received this error message during the Persona verification flow, you will need to enable camera permissions for your device and/or browser in order to complete the flow.
How you enable camera permissions depends on your browser and device type.
If you’re using Chrome
Follow the steps in the relevant link below:
For Desktop
For iPhone & iPad
For Android
If you’re on Safari
Follow the steps in the relevant link below:
For Desktop
Follow the relevant steps below:
For mobile devices below iOS 13:
- Go to Settings on your device
- Scroll down and select Safari
- Scroll down and select Camera. Set the permission setting to “Ask” or “Allow”.
For mobile devices on iOS 13:
- Tap the “AA” icon in the URL bar in the top left
- Then tap “Website Settings.” Here, set camera permissions to “Allow” or “Ask”
If you’re using an iOS app
Allow Camera permissions
- Go to Settings on your device
- Go to Apps
- Find the app that you wish to enable camera permissions for
- Find the App Settings and allow camera permissions
Ensure Lockdown mode is off for the App
- Go to Settings on your device
- Go to Privacy & Security
- Under Security, go to Lockdown Mode
- Go to Configure Web Browsing
- Exclude the app from Lockdown Mode by turning that app off in the menu. Only apps that you have opened since enabling Lockdown Mode and which have limited functionality appear on this list
If you’re using an Android app
Allow Camera permissions
- Go to Settings on your device
- Go to Apps
- Find the app that you wish to enable camera permissions for
- Find the App Settings and allow camera permissions