I'm having trouble scanning my passport

⚠️ Note: This guide is for individuals going through a Persona-powered identity verification flow. While we’ve included helpful tips, the verification was set up by the business, service, or organization that asked you to verify. They use Persona as a tool, and they ultimately decide what’s required and can assist with your specific situation, if you’re having trouble.

For tips on how to successfully upload your passport, see: How to upload your passport with NFC (for end users).