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FAQ: For Reddit users using the Persona service

Answers for Reddit users verifying their age with Persona: what data is collected, who controls it, and when Persona deletes your information.

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Persona helps businesses verify their user’s identity. Our privacy policy explains our overall approach to privacy, but the exact details can vary depending on the customer we’re working with. We created this FAQ specifically for Reddit Users that are using our service to verify their age.

We know sharing personal information online is a significant matter. We take that responsibility seriously and want to give you clear, straightforward answers about how Persona works with Reddit to verify your age. Our goal is transparency—so you always know what’s happening with your data and why.

1. What’s Persona’s role in verifying my age?

1\. What’s Persona’s role in verifying my age?

Reddit is the data controller—they decide what information is collected, why it’s collected, and how it is used. Persona is the data processor—we only handle your information under Reddit’s instructions and with your consent. Everything we do is bound by the agreements we have with Reddit and the privacy rules that apply to both of us. In this case, Persona is collecting on behalf of Reddit, just your birthdate and the photographic information you submit when you choose ID upload or to take a selfie, for the purpose of verifying your age.

You can read Reddit’s Privacy Policy here.

2\. What’s Persona’s role in verifying my age?

In the case of age estimation using government identification the date of birth is sent to Reddit. In the case of selfie verification, the estimated age is sent to Reddit.

How long does Persona keep my info? Persona deletes all of your personal information, including any images if collected, immediately after the verification process ends.

3\. How does Persona use my personal information?

We only use the data for age verification and to prevent fraud.

  • For AI training?
    • No—we do not use your personal information to train AI models.
  • Do you sell my data?
    • No—we never sell personal information.

4\. Where do I send a Data Subject Access Request (DSAR) for personal information that Reddit holds about me?

If you want to submit a DSAR for your personal information that Reddit holds, you can submit a request to Reddit here.

Who can help

The business that asked you to verify

They set up the verification, see the result, and decide what happens next, so they are the ones who can help with your result, what they need from you, or another try. Look for their help or contact page in the app, site, or email where your verification started.

Need to reach Persona instead?

Persona provides the verification tool for the business that asked you to verify, but it cannot approve, re-run, or override their decision. For any problem with your verification, including a page that will not load or a button that does nothing, we recommend contacting the app or service you are trying to access, which is named in the verification flow.

If you would still like to reach Persona, you can contact Persona support.

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